Track Your Order

Order support

Track your order

Use the tracking number in your shipping confirmation email to check the latest delivery updates.

01

Find your tracking number

Open the shipping confirmation email we sent after your order left our warehouse.


02

Check the latest update

Open 17TRACK, paste your tracking number into the search box, and select Track.

Continue to 17TRACK

17TRACK will open in a new tab.

Just received your tracking number? The first carrier update can take about 12 hours to appear. Please check again later if no result is available yet.

More than one package?

Items from the same order may ship separately. Each package has its own tracking number, so please check every shipping email you receive.

Need help with a delivery?

If tracking has not updated for more than 3 days, contact both the local carrier and our support team.

Email info@huggwaii.com
What should I do if the package shows as delivered?

First contact the delivery carrier and check your doorway, mailbox area, building entrance, reception desk, and other safe locations where a small package may have been left. If the carrier cannot resolve the issue, email us with your order number and tracking number.

For processing times, delivery estimates, and other shipping information, read our Shipping Policy.