Shipping Policy

From our warehouse to your door

Shipping Policy

Here is what to expect from order processing through delivery. Delivery estimates are shown in business days and do not include processing time.

ProcessingWithin 48 hoursRegular products
Standard delivery6-10 business daysVaries by destination
Free shippingOrders over US$79Based on the discounted subtotal
TrackingEmailed after dispatchAllow up to 12 hours to update
01

Before dispatch

Order processing

Regular products

Orders enter warehouse processing within 48 hours.

Customized items

Customized, engraved or specially packaged products require an additional 3-5 business days.

Weekends and holidays

Orders affected by a weekend or public holiday will continue processing on the next business day.

Pre-orders and peak seasons

Pre-order timing is stated on the relevant product page. During peak seasons, processing may take approximately 5 additional business days.

02

After dispatch

Delivery regions and estimates

Orders are assigned to a warehouse according to the delivery address. Deliveries to non-remote areas of the United States may arrive 2–3 business days sooner. We ship to most major countries and regions; if checkout does not allow payment for an address, delivery to that location is not supported.

Destination Standard shipping Expedited shipping
United States 6-8 business days 4-6 business days
United Kingdom 7-10 business days 4-6 business days
Canada and Australia 7-10 business days Not available
Germany, France, Italy, Spain, New Zealand and the Netherlands 7-10 business days Not available
Other supported destinations 7-10 business days Not available

Please note: These are estimates, not guaranteed arrival dates, and they do not include order processing time.

03

What you pay

Shipping fees, duties and currency

Standard shipping

Standard shipping is free when the discounted order subtotal is over US$79. Other charges are not included when calculating the free-shipping threshold.

Expedited and remote delivery

Expedited shipping costs are shown when you select the shipping method. Remote-area charges are already included in the displayed shipping price and do not require a later payment. Rates for less common destinations vary by region and local policy.

Currency and duties

Checkout automatically converts shipping fees into the selected currency; the final checkout price applies. Customers do not pay customs duties, except for wholesale orders.

Multiple-item and oversized orders do not incur an additional oversized-item shipping charge.

04

Follow the journey

Shipment tracking

A tracking email is sent as soon as your order ships. Tracking numbers can take up to 24 hours to show an update, so please wait 24 hours before checking.

If an order ships in separate packages, each package will have its own tracking number. We do not send separate delivery-status emails or SMS messages; please pay attention to notifications from the carrier.

Track your order →
05

When something changes

Delays and delivery issues

Tracking has not updated for more than 5 days

Please contact us and also check with the local carrier handling your parcel.

The carrier confirms that the package is lost

Contact us after the carrier confirms the loss, and we will arrange a replacement shipment.

Tracking says “Delivered,” but the package is missing

First contact the delivery carrier. Check your front door, porch, mailbox area, behind or beneath signs, reception area and any other safe place where a parcel—especially a small one—may have been left. If the carrier cannot resolve the issue, contact us for further assistance.

The item was damaged during shipping

Send us clear photos or video of the damage within 7 days of delivery.

The shipping address is incorrect

Contact us as soon as possible, preferably within 24 hours. We will try to update the address before dispatch. Once shipped, an address change or interception cannot be guaranteed. If the parcel is returned because of an incorrect address, any refund will have the shipping costs deducted.

If it has been disposed of or destroyed, we cannot arrange redelivery and may be unable to provide a replacement or refund.

The package was refused, unclaimed or returned

If a parcel is returned because it was refused, left unclaimed or required charges were not paid, contact us to arrange and pay for redelivery while the parcel is still available and has not been destroyed.

If the parcel has already been disposed of or destroyed, redelivery cannot be arranged, and we may be unable to provide a replacement or refund.

Only part of a multi-package order arrived

Contact us and we will help check the progress of the remaining package or packages.

While you wait for your cozy delivery

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Still need help?You can contact us at any time. We aim to reply within 24 hours.
info@huggwaii.com