Contact Us

We’re here to help

Contact Huggwaii

Choose the topic that best matches your question. Every message goes to our official support email, and the details below help us respond more efficiently.

Email info@huggwaii.com
Customer service hours Monday–Friday, 8:30 AM–5:00 PM CST
Estimated response time Usually within 24 hours on business days

Messages sent on weekends or holidays will be handled on the next business day. Wholesale inquiries may require additional time after they are transferred to our wholesale team.

01

Order help

For address changes, cancellation requests, order details, or other questions about an order.

Please include

  • Order number
  • Email used at checkout
  • A clear description of your request
02

Delivery help

For tracking that has stopped updating, split shipments, or a package marked as delivered but not received.

Please include

  • Order number
  • Tracking number
  • A screenshot of the tracking details
Track your order Shipping Policy
03

Returns & product issues

For return or exchange requests, quality concerns, missing parts, or damage during delivery.

Please include

  • Order number
  • Photos or video of the issue
  • A short explanation of what happened
Return & Refund Policy
04

Wholesale inquiries

For product catalogs, wholesale pricing, minimum quantities, samples, or availability.

Please include when possible

  • Product image, link, or SKU
  • Required quantity
  • Complete delivery address
Wholesale information
Company information

Important: The addresses below are company information addresses and are not return addresses. Contact us before returning any item so we can provide the correct return address.

Global headquarters

Lakeland Ave
Dover, Kent County, Delaware
United States

R&D center

Flat/RM A1, 11/F
Success Commercial Building
245–251 Hennessy Road
Wanchai, Hong Kong

Manufacturing center

X1301-A9894, Building 1
No. 106 Fengze East Road
Nansha District, Guangzhou
Cluster Registration (JM)

Company details

AIMARK LTD
Registration number: 10853964
Chase Business Centre, 39–41 Chase Side
London, United Kingdom, N14 5BP

STARPONY (HK) LIMITED